All Systems Operational
Service télécommunication global | Global Communication Service Operational
90 days ago
99.94 % uptime
Today
Passerelles multimédia | Multimedia Gateways (MGWs) Operational
90 days ago
100.0 % uptime
Today
MGWs 1 Operational
90 days ago
100.0 % uptime
Today
MGWs 2 Operational
90 days ago
100.0 % uptime
Today
MGWs 3 Operational
90 days ago
100.0 % uptime
Today
MGWs 4 Operational
90 days ago
100.0 % uptime
Today
MGWs 5 Operational
90 days ago
100.0 % uptime
Today
MGWs 6 Operational
90 days ago
100.0 % uptime
Today
Fournisseurs de liens SIP | SIP Trunk Providers ? Operational
90 days ago
100.0 % uptime
Today
Fournisseur | Provider A Operational
90 days ago
100.0 % uptime
Today
Fournisseur | Provider B Operational
90 days ago
100.0 % uptime
Today
Fournisseur | Provider C Operational
90 days ago
100.0 % uptime
Today
Fournisseur | Provider D Operational
90 days ago
100.0 % uptime
Today
Fournisseur | Provider E Operational
90 days ago
100.0 % uptime
Today
Fournisseur | Provider F Operational
90 days ago
100.0 % uptime
Today
Portail de gestion | Management Portal (OMNIconnect) ? Operational
90 days ago
99.92 % uptime
Today
Service d'approvisionnement d'appareils | Device Provisioning Service Operational
90 days ago
100.0 % uptime
Today
Service de télécopie | Fax Service Operational
90 days ago
99.66 % uptime
Today
Service centre de contact | Contact Center Service ? Operational
90 days ago
99.95 % uptime
Today
Service OMNIalert | OMNIalert Service Operational
90 days ago
99.96 % uptime
Today
API ? Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 25, 2020

No incidents reported today.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020
Resolved - Cher client,

Nous avons éprouvé plus tôt aujourd'hui un problème affectant notre portail de gestion Web OMNIconnect.

Impacts:

Les effets de cette problématique auraient pu se traduire en des lenteurs ou une incapacité lors de connections au portail de gestion Web OMNIconnect.

Après avoir identifié la source du problème, notre équipe technique a rapidement appliqué un correctif afin de rétablir l'accès au portail de gestion..

Nous sommes terriblement désolés des inconvénients que cette panne aurait pu vous causer, et vous remercions de votre compréhension.

***

Dear Customer,

Earlier today, we experienced an issue with out Web management portal OMNIconnect.

Impacts:

The repercussions of this problem could have resulted in a slower than usual access or an incapacity to connect to the management portal..

After having identified the cause of the issue, our technical team quickly applied corrective measures in order to restore service.

We are terribly sorry for the inconveniences that this outage has caused your business, and thank you for your understanding.
Oct 22, 12:48 EDT
Monitoring - Une correction a été mise en place. Notre équipe poursuit son analyse de la situation.
---
A fix has been applied. Our engineering team is pursuing its analysis of the situation.
Oct 22, 12:23 EDT
Investigating - Cher client,

Un incident a été identifié avec notre portail Web OMNICONNECT. Notre équipe travaille à rétablir le service le plus rapidement possible.

Nous sommes désolés des inconvénients et vous remercions de votre compréhension.

-----

An issue has been identified with our Web portal. This issue may affect connections to the portal. Our technical team is assessing the situation and is working actively on resolving the issue.

We apologize for the inconvenience and thank you for your understanding.
Oct 22, 11:47 EDT
Oct 21, 2020

No incidents reported.

Oct 20, 2020
Resolved - This incident has been resolved.
Oct 20, 13:51 EDT
Update - We are continuing to work on a fix for this issue.
Oct 16, 13:21 EDT
Identified - Chers clients

Un de nos fournisseurs subit actuellement une dégradation de ses services.

Impacts:

Les appels entrants et sortants de ce fournisseur peuvent échouer.

Les télécopies acheminées via ce fournisseur peuvent également rencontrer des problèmes.

Nous suivons de près la situation et nous garderons cette page à jour.

==================

Dear customers

One of our providers is currently experiencing degradation of their services.

Impacts:

Inbound and outbound calls from this provider may fail.

Faxes using this provider may also experience issues.

We are closely monitoring the situation and we'll keep this page updated.
Oct 16, 13:20 EDT
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020
Oct 15, 2020

No incidents reported.

Oct 14, 2020
Resolved - Cher client,

Nous avons éprouvé plus tôt cette semaine un problème affectant notre service de télécopie.

Impacts:

Les effets de cette problématique auraient pu se traduire en une incapacité à transmettre des télécopies vers certaines destinations (numéros) ou en des délais anormaux de transmission pour le service de télécopie virtuelle.

Après avoir identifié la source du problème, notre équipe technique a rapidement appliqué un correctif afin de rétablir le service de télécopie.

Nous sommes terriblement désolés des inconvénients que cette panne aurait pu vous causer, et vous remercions de votre compréhension.

***

Dear Customer,

Earlier this morning, we experienced an issue with our faxing service.

Impacts:

The repercussions of this problem could have resulted in an incapacity to transmit à fax towards specific destinations (numbers) or abnormal transmission delays for virtual faxing.

After having identified the cause of the issue, our technical team quickly applied corrective measures in order to restore service.

We are terribly sorry for the inconveniences that this outage has caused your business, and thank you for your understanding.
Oct 14, 13:00 EDT
Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.