All Systems Operational
Service télécommunication global | Global Communication Service Operational
90 days ago
99.98 % uptime
Today
Proxies limites / SIP Edge Proxies Operational
90 days ago
100.0 % uptime
Today
Classic SIP Edge Proxies / Proxies de périmêtre classique ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams SBC Direct Routing connection ? Operational
90 days ago
100.0 % uptime
Today
Webphone Operational
90 days ago
100.0 % uptime
Today
Application de voix | Voice Application Gateways ( IVR ) ? Operational
90 days ago
99.99 % uptime
Today
AGW 1 Operational
90 days ago
99.99 % uptime
Today
AGW 2 Operational
90 days ago
100.0 % uptime
Today
AGW 3 Operational
90 days ago
100.0 % uptime
Today
AGW 4 Operational
90 days ago
100.0 % uptime
Today
AGW 5 Operational
90 days ago
100.0 % uptime
Today
AGW 6 Operational
90 days ago
100.0 % uptime
Today
Fournisseurs de liens SIP | SIP Trunk Providers ? Operational
90 days ago
100.0 % uptime
Today
Fournisseur | Provider A Operational
90 days ago
100.0 % uptime
Today
Fournisseur | Provider B Operational
90 days ago
100.0 % uptime
Today
Fournisseur | Provider C Operational
90 days ago
100.0 % uptime
Today
Fournisseur | Provider D Operational
90 days ago
100.0 % uptime
Today
Fournisseur | Provider E Operational
90 days ago
100.0 % uptime
Today
Fournisseur | Provider F Operational
90 days ago
100.0 % uptime
Today
Portail de gestion | Management Portal (OMNIconnect) ? Operational
90 days ago
100.0 % uptime
Today
Service d'approvisionnement d'appareils | Device Provisioning Service Operational
90 days ago
100.0 % uptime
Today
Service de télécopie | Fax Service Operational
90 days ago
100.0 % uptime
Today
Service centre de contact | Contact Center Service ? Operational
90 days ago
100.0 % uptime
Today
Service OMNIalert | OMNIalert Service Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Service de Callthru / Callthru Service Operational
90 days ago
100.0 % uptime
Today
Presence Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 25, 2021

No incidents reported today.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021
Resolved - This incident has been resolved.
Sep 21, 16:04 EDT
Identified - Cher client,

Nous éprouvons actuellement une problématique qui pourrait avoir un effet sur la qualité des appels téléphoniques.

Impacts: Ceci pourrait potentiellement entraîner des effets sur la qualité tel que: délais anormaux, voix robotisées, coupures ou autres.

Nous sommes désolés des inconvénients et vous remercions de votre compréhension.

***

Dear clients,

We are currently experiencing an issue affecting the quality of calls.

Impacts: This could potentially cause call quality degradation issues such as delays, robotic voices, cuts, drops or others.

We apologize for the inconvenience.
Sep 21, 13:55 EDT
Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021
Resolved - L'incident est résolu.
Suite à la résolution du problème du côté du transporteur, le problème a été complètement résolu.
Nous tenons à nous excuser des inconvénients que cela aurait pu causer.

------

The incident is resolved.
Following the resolution of the issue on the carrier side, the issue was completely resolved.
We apologize for any inconvenience this may have caused.
Sep 15, 12:24 EDT
Monitoring - Nous avons eu une confirmation du fournisseur externe que le trouble réseau a été résolu de leur côté et que tout fonctionne. Tous nos tests jusqu'à présent fonctionnent depuis le correctif. Nous continuons d'évaluer la situation.

Nous sommes désolés des inconvénients que cela aurait pu vous causer.

------------------

We have had confirmation from the external provider that the network trouble has been resolved on their end and everything is working. All of our tests so far have been working since the fix. We are continuing to assess the situation.

We are sorry for any inconvenience this may have caused you.
Sep 15, 09:50 EDT
Identified - Chers clients,

Nous rencontrons actuellement un problème affectant les appels entrants à Hull pour certains clients.

Impacts : les appels entrants n'aboutissent pas.

Nous nous excusons pour la gêne occasionnée et vous remercions de votre compréhension.

***

Dear clients,

We are currently experiencing an issue affecting inbound calls in Hull for certain customers.

Impacts: Inbound calls are not being completed.

We apologize for the inconvenience, and thank you for your understanding.
Sep 15, 08:36 EDT
Resolved - This incident has been resolved.
Sep 15, 08:36 EDT
Investigating - Cher client,

Nous éprouvons actuellement une problématique affectant les appels sortants.

Impacts : Les appels sortants ne sont présentement pas fonctionnel. Un message "service non disponible" pourrait être visible sur l'appareil suite à une tentative d'appel.

Nous sommes désolés des inconvénients et vous remercions de votre compréhension.

***

Dear clients,

We are currently experiencing an issue affecting outbound calls.

Impacts : Outbound calls are currently not working. The message "Service Unavalaible" could be seen on the phone after dialing.

We apologize for the inconvenience, and thank you for your understanding.
Sep 15, 07:51 EDT
Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.