All Systems Operational
Service télécommunication global | Global Communication Service Operational
90 days ago
99.99 % uptime
Today
Proxies limites / SIP Edge Proxies Operational
90 days ago
100.0 % uptime
Today
Classic SIP Edge Proxies / Proxies de périmêtre classique ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams SBC Direct Routing connection ? Operational
90 days ago
100.0 % uptime
Today
Webphone Operational
90 days ago
100.0 % uptime
Today
Application de voix | Voice Application Gateways ( IVR ) ? Operational
90 days ago
99.99 % uptime
Today
AGW 1 Operational
90 days ago
100.0 % uptime
Today
AGW 2 Operational
90 days ago
100.0 % uptime
Today
AGW 3 Operational
90 days ago
100.0 % uptime
Today
AGW 4 Operational
90 days ago
100.0 % uptime
Today
AGW 5 Operational
90 days ago
99.98 % uptime
Today
AGW 6 Operational
90 days ago
99.99 % uptime
Today
Fournisseurs de liens SIP | SIP Trunk Providers ? Operational
90 days ago
99.97 % uptime
Today
Fournisseur | Provider A Operational
90 days ago
99.98 % uptime
Today
Fournisseur | Provider B Operational
90 days ago
99.99 % uptime
Today
Fournisseur | Provider C Operational
90 days ago
99.98 % uptime
Today
Fournisseur | Provider D Operational
90 days ago
99.89 % uptime
Today
Fournisseur | Provider E Operational
90 days ago
100.0 % uptime
Today
Fournisseur | Provider F Operational
90 days ago
100.0 % uptime
Today
Portail de gestion | Management Portal (OMNIconnect) ? Operational
90 days ago
100.0 % uptime
Today
Service d'approvisionnement d'appareils | Device Provisioning Service Operational
90 days ago
100.0 % uptime
Today
Service de télécopie | Fax Service Operational
90 days ago
100.0 % uptime
Today
Service centre de contact | Contact Center Service ? Operational
90 days ago
100.0 % uptime
Today
Service OMNIalert | OMNIalert Service Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Service de Callthru / Callthru Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 16, 2021

No incidents reported today.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021
Resolved - Cher client,

Nous éprouvons actuellement une problématique affectant les services de la famille OMNIalert.

Impacts: Ceci pourrait potentiellement entraîner des délais anormaux ou une incapacité à livrer des notifications.

Nous sommes désolés des inconvénients et vous remercions de votre compréhension.

***

Dear clients,

We are currently experiencing an issue affecting our OMNIalert family of services.

Impacts: This could potentially cause abnormal delays or an inability to deliver notifications.

We apologize for the inconvenience, and thank you for your understanding.
Jun 7, 11:30 EDT
Resolved - L'incident causant un ralentissement au niveau de l'émission des appels sortants est résolu.

Nous sommes désolés des inconvénients.

-------

The incident causing a slowdown in sending outgoing calls has been resolved.

We apologize for the inconvenience.
Jun 7, 10:54 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 7, 09:27 EDT
Investigating - Cher client,

Nous éprouvons actuellement une problématique qui pourrait avoir un effet sur la qualité des appels téléphoniques.

Impacts: Ceci pourrait potentiellement entraîner des effets sur la qualité tel que: délais anormaux, voix robotisées, coupures ou autres.

Nous sommes désolés des inconvénients et vous remercions de votre compréhension.

***

Dear clients,

We are currently experiencing an issue affecting the quality of calls.

Impacts: This could potentially cause call quality degradation issues such as delays, robotic voices, cuts, drops or others.

We apologize for the inconvenience.
Jun 7, 09:27 EDT
Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021
Resolved - Chers clients,
Nous avons reçu la confirmation que le problème a été résolu du côté du transporteur.
Tout est de retour à la normale.
Merci de votre compréhension et désolé de l'inconvénient.

Dear clients,
We have received confirmation that the issue has been resolved from the carrier's side.
Everything is back to normal.
Thanks for your understanding and sorry for the inconvenience.
Jun 3, 09:30 EDT
Identified - Chers clients,
Un transporteur éprouve présentement un problème technique.
Nous travaillons avec ce dernier afin d'avoir une résolution le plus rapide possible.
Nous sommes désolés de l'inconvénient.

Dear customers,
A carrier is currently experiencing a technical problem. Incoming calls ONLY are affected by the incident.
We are working with the carrier in order to have a resolution as quickly as possible.
We apologize for the inconvenience.
Jun 3, 08:12 EDT
Jun 2, 2021
Resolved - This incident has been resolved.
Jun 2, 07:20 EDT
Monitoring - Cher client,

Nous avons éprouvé plus tôt un problème avec le routage des appels vers le tronçon SIP du fournisseur.

Impacts:

Ceci pourrait potentiellement entraîner une incapacité à initier ou recevoir des appels.

Nous sommes désolés des inconvénients et vous remercions de votre compréhension.

***

Dear Customer,

We have experienced earlier an issue with the routing of calls through the SIP trunk provider.

Impacts:

This could potentially cause an inability to initiate or receive calls.

We are sorry for the inconveniences and thank you for your understanding.
Jun 1, 15:44 EDT
Identified - Un problème a été identifié avec le routage des appels depuis et/ou vers le fournisseur de tronçon SIP. Ce problème peut affecter le routage de certains appels.

Notre équipe technique évalue la situation et travaille à la résolution du problème.

------

An issue has been identified with the routing of calls from and/or toward the SIP trunk supplier. This issue may affect the routing of some calls.

Our technical team is assessing the situation and is working on resolving the issue.
Jun 1, 15:40 EDT